Version of 4 November 2025
Your privacy is very important to Volero (Part of De Onlinewinkelier b.v.).
However, we do need your information to, among other things, ensure that we can deliver your order. But we always handle personal data with care, and we adhere to privacy laws.
This means your information is safe with us and that we always use it properly. In this privacy statement, we explain what we at Volero do with the information we learn about you.
If you have any questions or want to know exactly what we keep on file about you, please contact De Onlinewinkelier b.v..
Want to adjust your data usage settings? Then go to our cookie page to set your privacy preferences.
We also recommend that you regularly consult this privacy policy so that you are aware of any changes. You can always see the last modification date here.
We, and our service providers, collect your personal data in various ways. For example, we collect them via:
When you place an order with us, we use your personal data to process it properly. We may share your personal data with our delivery service so the order can be delivered to you. We also receive information about your payment from your bank or credit card company.
For this, we use your payment details, contact details, IP address, email address, phone number, and invoice address. We are legally required to do this. We retain this information until your order is completed and for seven years thereafter (this is the legally required retention period).
We work with certain companies that may receive your above-mentioned personal data from us.
For processing orders, we work with:
With our portal, you have access to a management environment where you can set, specify, and change things for the webshop yourself. We keep a record of what you have done and when, so there is proof of it.
For this, we use your contact details, payment details, invoice address, IP address, phone number, and email address. We do this based on your consent. We keep this information until the end of the service to you.
We keep statistics about the use of our webshop. With these statistics, we improve our webshop to, for example, display only relevant information. We may combine your personal data to learn more about you. Naturally, we will always respect your privacy. If you do not want this, you can always let us know.
For this, we use your phone number, email address, IP address, contact details, and invoice address. We do this based on your consent. We keep this information for one year.
We also share your data with marketing service providers to help us understand your preferences. This allows us to tailor the website to your preferences, which we do with parties facilitating these possibilities, such as Tweakwise and BillyGrace.
Except for the partners mentioned above, we do not provide your personal data to other companies or institutions under any circumstances, unless we are legally required to do so (for example, if the police demand it in the event of suspected crime).
Our webshop includes social media buttons. The administrators of these services collect your personal data with these buttons.
Cookies are small pieces of information stored by your browser on your computer. Volero also uses cookies. Cookies enable us to collect information about the use of our services and to improve and tailor them to the wishes of our visitors. You can set your browser so that you do not receive cookies while shopping at Volero. For more information, please read our cookie policy.
We work with certain companies that may receive your above-mentioned personal data from us. We also share data with marketing-related platforms, such as Google, Meta, and Pinterest, to provide you with tailored ads. These parties are located outside the EU.
You can use the contact form to send us questions or requests.
For this, we use your date of birth, invoice address, email address, phone number, and contact details. We do this based on your consent. We keep this information until we are sure you are satisfied with our response.
You can subscribe to our newsletter. In it, you will find news, tips, and information about our products and services. You can unsubscribe from this at any time. Each newsletter contains an unsubscribe link. You can also notify us via the portal.
Your email address is automatically added to the list of subscribers. This data will be kept until you cancel the subscription.
We use Google Analytics to keep track of how visitors use our webshop. We have a processor agreement with Google. This agreement includes strict arrangements about what they can retain. We allow Google to use the obtained Analytics information for other Google services. We have Google anonymize the IP addresses.
The security of personal data is very important to us. We ensure your data is well secured with us. We continuously adjust security and closely monitor potential weak spots.
When our webshop changes, we must also adjust the privacy statement. So always note the date above and check regularly for new versions. We will do our best to announce changes separately as well.
If you have questions or want to know what personal data we have about you, you can always contact us. See the contact details below.
You have the following rights:
Please always make clear who you are, so we can ensure we do not modify or delete data from the wrong person.
If you feel we are not helping you in the correct way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.
Volero
Tielweg 26
2803PK Gouda
klantenservice@volero.nl
085 060 30 50
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